Troubleshooting
Common NewYolk account, KYC, wallet, reward, deposit, withdrawal, and marketplace checks before contacting support.
2 min readReviewed monthly
Start here when something in the Farm app does not look right.
I cannot sign in
Check that you are using the correct email and official NewYolk app or site. If the issue continues, contact support with your account email and the error message shown.
My KYC is pending
Pending means review is not complete yet. Check whether the app asks for more information. If the same state remains longer than expected, contact support with the review status and submission date.
Read Account & KYC for the full verification guide.
My KYC was rejected
Check the reason shown in the app. If the app requests a corrected document or photo, submit the requested update. If the reason is unclear, contact support with the exact status shown.
My deposit is missing
Check Wallet and transaction history first. A deposit can be pending while NewYolk reviews payment and account details.
If you contact support, include the amount, currency, payment method, date, and current status.
My withdrawal is delayed
Check whether the withdrawal is pending, completed, rejected, cancelled, or reverted. External payout timing can vary after a completed NewYolk review.
Read Deposits & withdrawals before opening a support request.
Rewards are not showing
Check the product detail screen, reward history, and wallet balances. Rewards can depend on product type, production timing, account status, and product-specific rules.
Read Rewards for common reasons reward behavior can differ.
A marketplace action looks wrong
Check the listing, wallet history, and product ownership view. Some marketplace activity can be pending during settlement.
If ownership, listing, or wallet history disagrees after settlement, contact support with the listing or transaction reference.
What to include in a support request
Include:
- account email
- product or transaction reference
- current app status
- date and time of the action
- what you expected to happen
- what happened instead
- screenshots that do not expose sensitive details
Use the support page when the issue is account-specific.