Account & KYC

KYC means identity verification. NewYolk uses verification to protect customers, keep account records accurate, and review actions such as deposits, withdrawals, and marketplace activity.

When verification is needed

You may be asked to verify your identity before you can:

• buy or manage some products
• submit certain deposit or withdrawal requests
• use marketplace features
• resolve account details that do not match your profile

The exact requirement can depend on your country, product, account history, and current product terms.

What you may be asked for

The app or support team may request identity or account documents such as an ID document, account agreement, or a verification photo. Submit only through official NewYolk flows or instructions from support.

Do not send full card numbers, private banking credentials, or secret sign-in codes.

Review states

New or not started

Your account has not completed the required verification step yet. Follow the app prompts.

In review

The operations team is checking the submitted details. Some account actions may stay limited until review is complete.

More information needed

The submitted information was not enough to complete review. Check the reason shown in the app and submit the requested correction.

Approved

Your account has passed the current verification requirement. Future product, country, or compliance changes can still require additional review.

Rejected or revoked

The submitted details could not be accepted, or a later review changed your account status. If you think this is wrong, contact support with the status shown in the app.

How to contact support about KYC

Include:

• your account email
• the review status shown in the app
• the document type requested
• the date you submitted it
• any reference number shown in the app

Support can explain the next step or escalate a review issue, but cannot approve an account without the required operations checks.